Returns & Warranty

At Black Diamond Equipment, we stand behind the gear we build and offer a 30-day return window for items in new, unused condition with original packaging. Our goal is to ensure you have the right equipment for your next objective, backed by our commitment to quality and performance.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Print Prepaid Label

  Generate and print your prepaid shipping label; a flat return shipping fee will be deducted from your final refund amount.

• 3.
  Pack Your Gear

  Securely pack the unused items in their original packaging, ensuring all tags are attached and the return authorization is included.

• 4.
  Refund Processing

  Once our warehouse receives and inspects your return, please allow 7-10 business days for the credit to appear on your original payment method.